At Owais Travel and Tours, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, whether through our website, booking our services, or other communications.

 

We may collect the following types of personal information:

•Personal Details: Name, email address, phone number, and postal address.

•Booking Information: Travel preferences, trip details, and payment information.

•Visa & Documentation: Passport details and other travel-related documents (if required).

•Website Usage Data: IP address, browser type, and browsing activity on our website.

 

 

Your personal information is utilized for the following purposes:

•Providing Travel Services: Facilitating bookings, reservations, and other travel-related services on your behalf.

•Communication: Keeping you informed about your travel plans, updates, and responding to inquiries.

•Improvement of Services: Enhancing our website, services, and overall customer experience.

•Marketing: Sending promotional offers, newsletters, and travel-related updates (only if you opt-in).

•Legal Compliance: Adhering to legal and regulatory requirements.

 

 

We implement robust security measures to protect your personal data from unauthorized access, misuse, or disclosure. Our website employs SSL encryption to ensure secure transactions. Additionally, customer data is retained only for as long as necessary to fulfill the services.

 

 

We do not sell or rent your personal data to third parties. However, we may share your information with:

•Travel Service Providers: Such as airlines, hotels, and visa agencies to process bookings.

•Government Authorities: If required for visa processing or legal compliance.

•Payment Processors: Third-party payment gateways to securely process transactions.

 

 

Our website uses cookies to enhance user experience and analyze website traffic. You can adjust your browser settings to disable cookies; however, some features of our site may not function properly without them.

 

 

You have the right to:

•Access: Request access to your personal data.

•Correction: Update or correct inaccurate information.

•Opt-Out: Unsubscribe from marketing communications at any time.

•Deletion: Request the deletion of your personal data, subject to legal obligations.

 

To exercise your rights, please contact us at [Hello@otat.com.pkl].

 

 

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

 

Refund and Cancellation Policy

 

We understand that plans can change, and we strive to offer flexibility where possible. However, due to the nature of travel services, including tickets, visas, hotel bookings, and related reservations, the following cancellation and refund policies apply:

 

1. Road Trips (Visa-Related):

•After Visa Approval: If you cancel after visa approval, 50% of the payment will be refunded. The remaining 50% covers processing fees, administrative costs, and other non-refundable expenses.

 

2. By Air Trips (Flights, Hotels, and Visas):

•Airline Tickets: Refunds depend on the airline’s cancellation policy. We will adhere to the specific terms provided by the airline for your ticket class.

•Hotel Bookings: Refunds are subject to the cancellation policy of the respective hotel.

•Visa Services: Once a visa application has been submitted, no refunds will be provided, as embassies do not issue refunds for visa processing fees.

 

3. Local Trips:

•Cancellations Made at Least 10 Days Before Departure: A full refund will be issued.

•Cancellations Made Within 10 Days of the Trip: Non-refundable.

 

Important Notes:

•Refund Processing: Refunds will be processed within 7-14 working days after cancellation confirmation.

•Customer Responsibility: Customers are advised to carefully review trip details and policies before confirming their bookings.

•Further Clarification: For any further clarification, please contact our customer support team.

 

 

For any queries regarding data protection or our refund policy, please contact our support team at:

•Email: Hello@otat.com.pk

 

By using our services, you agree to the collection and use of information in accordance with this policy.